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Return policy

  • We strive to bring 100% Guaranteed products with your purchase. If you are unsatisfied with a products purchase because of its defects/wrong products received, simply return the product. Please contact us at 603-6201 0551/603 - 6206 2831 or email us at for further clarification.


Condition of return

  • Products returned must be in original condition, packaging and all paperwork, parts and accessories.
  • Return damaged/defected/wrong products within 7 working days from the day of received products. Any return after this period are subject to approval.


Damaged or defective products

  • Get your order number(visit My Order History to retrieve the number)
  • Prepare detailed description of the damage/defect of your received products with picture. We use your feedback to improve.
  • Call our support team immediately between Mon-Sat 11am-8pm with order number and the damage description so that we could assist you return shipping fees.
  • Or simply email us your order number and the picture of the damage product and we will get back to you as soon as possible.

Cost of returning the goods

  • All the return of defected/wrong product send ,returning freight cost will be born by Explorer Outfitter . Please contact our support team to organize this returning cost.


Refund processing time

We need 14 working days to process your refund request.