- We strive to bring 100% Guaranteed products with your purchase. If you are unsatisfied with a products purchase because of its defects/wrong products received, simply return the product. Please contact us at 603-6201 0551/603 - 6206 2831 or email us at firstname.lastname@example.org for further clarification.
Condition of return
- Products returned must be in original condition, packaging and all paperwork, parts and accessories.
- Return damaged/defected/wrong products within 7 working days from the day of received products. Any return after this period are subject to approval.
Damaged or defective products
- Get your order number(visit My Order History to retrieve the number)
- Prepare detailed description of the damage/defect of your received products with picture. We use your feedback to improve.
- Call our support team immediately between Mon-Sat 11am-8pm with order number and the damage description so that we could assist you return shipping fees.
- Or simply email us your order number and the picture of the damage product and we will get back to you as soon as possible.
Cost of returning the goods
- All the return of defected/wrong product send ,returning freight cost will be born by Explorer Outfitter . Please contact our support team to organize this returning cost.
Refund processing time
We need 14 working days to process your refund request.