SHIPPING & DELIVERY
All ready stocks orders will be packed and delivered within 24 hours. Please note that orders made on Saturday, Sunday and/ or public holidays will be shipped out on the next business day. Estimated arrival time is to be used as a guide only. Please note that tracking number will be provided and signature is required upon delivery by the carriers.
Explorer Outfitter Sdn Bhd will not be held responsible on any delay caused by custom clearance for international orders.
Shipping Charges are standard according to weight of parcel throughout Peninsular Malaysia, Sarawak & Sabah. Order to be received within 2 – 5 business days*.
Please note that shipping cost is not inclusive of custom duties (if any). Any custom/ import duties will be borne by the recipient of the parcel. Unfortunately, we are not able to provide you with an estimated amount of custom/ import duties.
- Customers will be notified of their parcel’s tracking number via email once their order has been shipped.
- We will ensure that parcels are carefully wrapped and secured before ship the product.
- We will not be responsible for parcels damaged during delivery.
- We will not be responsible for any lost parcels.
We understand your disappointment in this situation but we also seek your kind understanding that we have ensured that your parcel was carefully wrapped and sent within the stipulated timeframe as stated on your invoice.
If your parcel still hasn’t turn up at your doorstep after 1 weeks from the date you receive our notification, kindly
drop us a mail at firstname.lastname@example.org and we will try our very best to locate your parcel.